Refund policy

RETURNS AND EXCHANGES

Many FE & VALOR CO. products are made specifically for each order. Because of this, we generally cannot accept returns or exchanges for incorrect sizing, changes of mind, or buyer’s remorse. Please review all product descriptions and sizing information carefully before placing your order.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or incorrect, contact us within 14 days of delivery.

Please provide your order number, a description of the problem, clear photographs showing the item and issue, and a photograph of the shipping label when applicable.

After reviewing the information, we will provide an appropriate replacement, refund, or other resolution.

ORDER CHANGES AND CANCELLATIONS

Orders may enter production shortly after they are placed. Contact us immediately if you need to request a change or cancellation. We cannot guarantee that an order can be changed or canceled after production has begun.

REFUNDS

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider. Original shipping charges are non-refundable unless the order arrived damaged, defective, misprinted, or incorrect.

To request assistance, use the Contact page on our website and include your order number. This policy does not limit any rights available under applicable law.